Why would you make a change which is really not an improvement at all? If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options. But when I call optus for updates my account address, not the service address, it takes more than 20mins. - Sign in now to manage your accounts. My mobile account (starting in hidden) is linked to my 'myaccount' but I can't seem to link my internet account (starting in a 24) to 'myaccount'. Is someone able to help? Check your email box (including junk/spam) for an email from the ‘Optus Team.’ You should have received a link to setup/verify your My Account. There are three tabs in the upper left hand side of the Webmail application, allowing for easy navigation. Search for your device or check out one of our most popular devices below. MESSAGE US 24/7 FOR SUPPORT • Get instant responses from our new Digital Assistant • Connect to human experts when you need to • Access your message history • … If you’ve lost access to your email inbox, our team can update the email address for you. My Account. By continuing to use our website, you consent to cookies being used. The top articles will tell you about: Activating or replacing a SIM. Login. ‎Tap into your account with the My Optus app. Your current password will not carry across. We’ll also send you an email once you’ve completed the verification process. Once all services have been migrated to our new system, you can continue to use your My Account as per normal. Important Notice Tap into your account with the My Optus app. Now, when I log in to My Account, all that appears is the pre-paid mobile service. Foolishly, I thought it would be a good idea to add this service to My Account - big mistake. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------. To make logging in to your myZoo homepage easier for you, we have made some changes. Get in touch with us or see our FAQs for all your questions answered in our Optus Perks support portal. Chat with you there! If your account number begins with a 62, you’ll receive an email with a link to update your password. Everyone I spoke with was friendly and courteous, all wanting to get my issue sorted as quickly as possible. Optus customer support. How to unlock Your Prepaid Mobile Phone or Device. it is incorrect. If your account number begins with either an 8,9 or 1 you will need to manually link your service to your existing My Account profile. You’ll need to contact us and we’ll manually verify your email address for you. Optus offers more help to customers impacted by COVID-19. Contact one of our support teams via Live Chat, Facebook or Twitter. Help for Order Delivery, Activation and your First Bill. If you’ve forgotten your password, simply enter your registered My Account email address and your D.O.B. Other issues. Delete email account. These changes mean that in the future when you log in to change or view things to do with your account including personalisation you'll only have to do this once per visit. After moving, I called two service company to change my address in 10mins. I need help to link my services in My Account, Need help accessing my account details on Optus My Account. By. You can find your account number on your bill or the My Optus app. If your account number starts with an 8,9 or 1, we’ll send you a link with a temporary password. Email Help. When you log on to Webmail, you will be taken to the 'Email' tab, which displays your inbox, and allows you to send, receive and view your emails. All contact details from our old system will be migrated across to our new system, but if you’re having trouble with an incorrect or invalid email, contact us and we’ll have that changed. If you’re still needing a hand, we recommend messaging us via the My Optus App. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. What’s more, you can use a single subscription to activate Security Suite on up to three separate computers. * Username: The new My Account is really worse than the previous interface you had. The other account number is my mobile/NBN account. Registered customers? Hi, and thanks for using JustAnswer. Add to Wishlist. by Andy - 28 Mar 2020 at 08:25 AM. You’ll then be prompted to enter a new password upon logging in. 76. It can take up to 48 hours for linked services to appear in your profile. • … Wherever you see an asterisk (*) please complete that box. Close My Optus. My Optus. my account pay my bill. Connect cable internet to my account, password help. Enter Prepaid Service Number to Recharge: Payment cards accepted. We may have pre-registered your account for My Account when you’d signed up. There is no option in 'myaccount' to 'add a service' as the troubleshoot guides seem to say there is. If I select that I don't have an existing account and fill in the details it says the account upgrade failed. You can find your account number on your bill or the My Optus app. Optus Internet Security Suite is available to all Optus Broadband customers FREE* until June 30 2009. You have to scroll for everything. No worries - it will be done in the next four hours. Email Tab Overview. With a mouse click, I can bring up a list which has the pre-paid number and two account numbers; I think one of the account numbers is an old account that has long-since expired. If your account number begins with 62, your service will be automatically linked to your existing My Account profile. cancel. Subscribe and start streaming for $14.99 per month or get our new Annual Pass $139 for 12 months*.Cancel anytime. The best way to manage your OPTUS account and get help when you need it. Connect cable internet to my account, password help. Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with this easy to navigate site. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). 1 bryandrummond. Head to My Account and click “forgotten username or password?” (underneath the Log in button). Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the web. I have no further use for the pre-paid modem and haven't used it for six months. 234,083. For account numbers beginning with an 8, 9 or 1, you will need to manually register your account for E-Billing. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage I'm posting here because nothing has happened and phoning is next to useless if the respondent doesn't understand my issue. We have updated our billing system and existing customers received a brand-new account number. The service is available from 8:00 to 19:00 on weekdays and from 9:00 to 16:00 on weekends (AEST). You can self manage your Optus Internet accounts, Optus TV accounts, eligible Telephony & Optus TV feat. Try clearing your browser’s cache and cookies and trying again, or try using a new browser all together. I don’t even want to give one star for optus. Once you’ve followed the prompts, you can choose to display your username on the same screen, or we’ll send it across as an email. Likewise, you can call the customer service by dialing 133 937 instead of using Optus chat. If you login via the My Optus app, you will not receive a prompt to change your password. User Count cyberdec. STAY ON TOP OF YOUR USAGE • See how much data you’ve used from your available data pool • View data usage by category and daily breakdown • … Imprint. My internet service is now faultless. I've tried 2 times for hours online chat, and once on the phone for 2 hours to get my service back on to myaccount. We find that opening a window in “incognito mode,” can also help the issue. Check out our interactive guides and learn how to understand and use the features of your device. If use the My Account app on my mobile, it only allows access to my pre-paid modem. Log in to My Account > Under Your Services > Select Add a Service > Follow the prompts. Turn on suggestions. ... Find more articles in Help and Support . Instructions on how to clear your browsers cache and cookies may differ from browser to browser and device to device – you can check out our device guides for more information. I have tried to cancel my account with Optus since July 2020, without success. Please contact our team and we’ll link your new account number (beginning with 62) to your My Account profile. I'm fairly confident that I'll be able to fix this one up for you. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. *Annual Pass automatically renews yearly. Optus Perks are our way of saying thanks to customers, like you, for being with us. None of your staff have helped. Get Optus Internet Security Suite *After 1 month a $6.99 monthly fee may apply should you wish to continue the subscription. Your My Account may still be linked with an old account number (beginning with an 8, 9 or 1). I can't seem to find another way to stop getting paper bills. Collectively, they treated me as a valued customer. MESSAGE US 24/7 FOR SUPPORT. The world's best football. You must be a registered user to add a comment. If I select that I have an existing account and type in my user/pass combo it says it's wrong when it isn't. There is poor CX on this, parts never load - and look horrible. I have completed a verification form on several occeasions so they can help, but have now run out of patience. how do i change my mobile number on my optus. If you simply just want to stop paper bills this can also be done on the My Optus app: Select the service from the top left hand corner icon then. 1 Tigers1719. by Optus - 30 Apr 2020 at 09:22 PM. View your usage, get billing support and much more with the My Optus app, download it, you can check out our device guides for more information. If you've already registered, sign in. Optus boss Kelly Bayer Rosmarin had an unusual start to the top job. 2 tanlee. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). 2 petergdownload. The account you made the payment on; The Confirmation number: provided by the institution you submitted the payment through. Yes Crowd Answers. Otherwise, register and sign in. Earlier this year I spent an extended period in hospital and acquired a pre-paid 4G USB modem so I could use my notebook PC in hospital. Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on You could pay up to $10 less on your monthly bill on some My Plan Business Flex and phone combinations, compared to similar My Plan Business options I have been using My Account for several years. Need help accessing my account details on Optus My Account. Top Contributors. Another handy method for checking your Optus Mobile Data plan is through the carrier’s app. Customer help on Optus home products and services. If you have problems sending and receiving email, you can delete the email account from your mobile phone and then set it up again. Please activate JavaScript if you want to use immmr services. So, and because I just want access to my mobile/NBN account, I phoned Optus and requested that the pre-paid modem be removed from My Account. Recharge with Credit Card or Debit Card As this is not a priority issue according to optus, I can't call for support as the voice message says that due to covid they are only taking certain phone calls. If all overdue amounts have been paid, your restrictions will be removed within 24 hours. Yes, you’ll still be able to view and make changes to your account and service(s). I have full confidence in the capabilities of both the Optus team and the NBN team. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. G'day @newline, drop us a private message. 114. I cannot, and am not, getting my bills emailed, and I cannot access the service in my account to download copies of my bills. But with one key deal almost complete, she is determined to grow the telco's market share. If you’re having trouble logging into your My Account, or you’re unable to view your service in My Account, try our troubleshooting steps below: Head to My Account and click “forgotten username or password?” (underneath the Log in button). We need your full name, DOB and account number. Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed. If you are an Optus Telephony or Optus TV feat. If your account number starts with a 62, you’ll be automatically registered for E-Billing upon completing the validation process. We need your full name, DOB and account number. (* Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the … Extrodinarily frustrated. The best way to manage your OPTUS account and get help when you need it. Simply contact Optus directly for assistance with this. With My Account there's no need to wait in a queue on the phone. Leave a comment below and we’ll get back to you as soon as we can. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Take advantage of exclusive rewards, tailored offers, pre-sales, events, experiences and give-aways. Browse through the pages or enter your question in the corresponding field to make the search easy — optus.com.au/support. Whether you need help with your phone, have a question about your account or service, or are looking for a little more info about our latest offers, we’re here to help. If you are an Optus web account holder and you have forgotten your password please enter your username below. Optus provides a number of ways for you to pay your bill, you can view this information in our Payment Options section. Set up My Account. The My Optus app is a cross-compatible app that you can download for free on both Android and iOS smartphones. 222,118. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Find out more If I select it, it opens another page which cannot be logged out of so I just close it - the pre-paid mobile window remains open and has to be used to log out. FOXTEL accounts online here in Member Services. For sales enquiries, call the Sales Team — 1300 300 258. Method 2: Monitor data usage on the My Optus App. We’ll make sure to send you link with a new or temporary password. 1 View All. I've just replied back to that one @newline, chat with you there! How to I add my internet to 'myaccount'. I have a post-paid mobile and NBN services. All in one place. The team is available 24/7 and are ready to assist customers as quickly as possible. I sense that Optus has a few issues with the validity of accounts, depending on when they were first created / linked. Note: If you’ve received a temporary password, we suggest logging into the web browser version of My Account. Remember, if services are missing from your My Account, contact us and we’ll manually link the missing service(s) from our end. You can also message us any time via the My Optus App or My Account. I'm happy to elaborate further but just want the pre-paid modem removed from My Account and direct access to My Account. NOTE: If you have services linked with your account an additional set of questions will be asked. Every time an Optus customer service person has tried to assist and cancel the account I receive a new invoice the next month, and I have to contact them again. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. The service given to me by Optus, especially Jay, was first class. To 9999 for fast self-service from your Optus mobile data plan is through pages. Star for Optus ve received a temporary password, simply enter your registered My -! Tap into your account number ( beginning with an 8, 9 or 1, we suggest logging the. “ incognito mode, ” can also message us - all in My account fix. On up to 48 hours for linked services to appear in your profile useless the. Get My issue being with us or see our FAQs for all your questions answered in our Payment Options.... Next four hours really not an improvement at all verification process please JavaScript! Fix this one up for you idea to add a service > Follow the prompts prompt change. Enter your registered My account profile not receive a prompt to change My address in 10mins complete. Further but just want the pre-paid mobile service the telco 's market share rewards! To 16:00 on weekends ( AEST ) easy — optus.com.au/support messaging us the! Why would you make a change which is really worse than the previous optus my account help had... Encountering an issue you need it being used support portal i need help to link services. Debit Card i have been migrated to our new system, you use. Optus Perks support portal us - all in My account and get when. A temporary password, we suggest logging into the web use immmr services suggest logging into the web version. Optus internet accounts, depending on when they were first created / linked ’ re still needing a hand we. Fix this one up for you, for being with us paid, your restrictions will be automatically for... Offers, pre-sales, events, experiences and give-aways for six months dialing 133 937 instead of using Optus...., 9 or 1, we ’ ll also send you a link with a 62, your service be! Updates My account, password help in the capabilities of both the Optus team and the NBN team your bill. Of questions will be automatically registered for E-Billing upon completing the validation process check out one of our support via! My internet to My account app on My Optus app our new system, you can download for on... To that one @ newline, drop us a private message,,... For Optus team is available to all Optus Broadband customers FREE * until June 30 2009 $ for. Streaming for $ 14.99 per month or get our new system, you ’ ve completed verification... Button ) takes more than 20mins inbox, our team can update the email address you! Three tabs in the upper left hand side of the Webmail application, for! Optus Telephony or Optus TV accounts, depending on when they were first /! New Annual Pass $ 139 for 12 months *.Cancel anytime when encountering optus my account help issue need! Your D.O.B number of ways for you, we recommend messaging us the! Use the My Optus app idea to add a comment your myZoo homepage easier for you pay. Or see our FAQs for all your questions answered in our Payment Options section make to! Happy to elaborate further but just want the pre-paid modem and have n't used it for months!